Service Reliability, Continuity, Recovery & Observability

FOR GLOBAL FUND / CCM / AUTHORIZED PARTNER REVIEW ONLY

Services · Dependencies · SLO/SLI · Continuity · Offline · Backup · Recovery · Observability · Outage · Resilience · Immutable audit · Simulation only

Cross-module service reliability, continuity, recovery, and observability governance.

A synthetic governance demonstration and simulation only — not a production monitoring platform, not a live backup service, not a disaster-recovery system, not a cloud-control plane, not a network-management system, not a production incident-response engine, not an automated failover service, and not a replacement for authorized infrastructure or operational teams. Synthetic service status is not live production status; a dashboard indicator is not production telemetry; a single successful check does not establish reliability. Degraded, maintenance, unknown, and available states remain distinct. This module never restarts, stops, modifies, fails over, or recovers production services, creates no real backups, and performs no real restoration. Source-module records remain authoritative. AI is assistive only and never restarts, fails over, recovers, backs up, restores, certifies, or authorizes anything.

You are viewing the Service Reliability, Operational Continuity, Backup, Recovery & Observability Governance Dashboard — Synthetic non-identifiable simulation-only demonstration data

Reliability posture: Synthetic service status is not live production status; a dashboard indicator is not production telemetry. This module never restarts, stops, modifies, fails over, or recovers production services.

Continuity posture: Plan existence does not prove readiness. Continuity activation requires an attributable human decision; expired or superseded plans are never current.

Backup posture: This task creates no real backups. Backup presence is not verification; completion is not integrity proof; integrity is not restoration proof; an encryption-status label is not cryptographic verification.

Recovery posture: Exercises and restorations are synthetic simulations only. A successful exercise does not prove production recoverability; recovery approval does not authorize production restoration.

Immutable audit posture: Audit events are append-only in this demonstration model. Deletion is not an allowed governance control; source-module audit records remain authoritative. This is not a production cryptographic evidence or audit ledger.

Total governed services 16

Synthetic

Critical services 6

Tier-0/1

Available 12

Synthetic status

Degraded 1

≠ available

Unavailable 1

Synthetic

Under maintenance 1

≠ outage

Unknown status 1

≠ available

Active synthetic incidents 1

Simulated

Unresolved outages 2

Remain visible

Services offline mode 14

Controlled

Pending sync recovery 4

Human-reviewed

Dependency failures 3

Traceable

Single points of failure 2

Remain visible

Services missing plan 0

Gap

Continuity plans pending 3

Draft / review

Backup policies 3

Synthetic

Backups completed 6

Synthetic

Backups failed 1

Remain visible

Unverified backups 3

Not verified

Integrity concerns 1

Remain visible

Expired backups 8

Not current RP

Exercises completed 5

Simulation

Exercises passed 2

≠ production proof

Exercises partial 2

Remain partial

Exercises failed 1

Remain visible

Exercises blocked 1

Evidence gap

Unmet RTO 1

Observed ≠ target

Unmet RPO 1

Observed ≠ target

Unresolved recovery gaps 5

Remain visible

Observability gaps 2

Missing / stale

Unacknowledged alerts 2

Remain visible

Stale alerts 1

Remain visible

High-severity alerts 2

Human review

Overdue corrective actions 11

Remain visible

Pending effectiveness reviews 1

2nd review

SoD conflicts 28

Blocked / pending

AI signals 12

Human review required

Audit events 11

Append-only

Services (synthetic status ≠ live production status)

Every service identifies source module, criticality, tier, owner, operational owner, status, continuity plan, backup policy, RTO/RPO/MTD, minimum service level, dependencies, observability status, and review dates. Degraded, maintenance, unknown, and available remain distinct; this module never restarts, stops, fails over, or recovers production services.

Service	Name / owners	Status / objectives	Continuity / backup / audit
SVC-FUND fund-accountability · tier-0 · critical	Fund Accountability Service owner service-owner · ops operational-owner	available RTO 1h · RPO 15m · MTD 2h	plan CP-FUND · backup BP-CRIT · obs instrumented · audit AUD-SVC-1
SVC-STOCK stockpile-logistics · tier-1 · high	Stockpile & Logistics Service owner service-owner · ops operational-owner	degraded degraded RTO 4h · RPO 1h · MTD 8h	plan CP-STOCK · backup BP-HIGH · obs partial · audit AUD-SVC-2
SVC-LAB lab-operations · tier-0 · critical	Laboratory Operations Service owner service-owner · ops operational-owner	available RTO 1h · RPO 15m · MTD 2h	plan CP-LAB · backup BP-CRIT · obs instrumented · audit AUD-SVC-3
SVC-PCON patient-continuity · tier-0 · critical	Patient Continuity Service owner service-owner · ops operational-owner	available RTO 1h · RPO 15m · MTD 2h	plan CP-PCON · backup BP-CRIT · obs instrumented · audit AUD-SVC-4
SVC-RLOC restricted-patient-locator · tier-1 · critical	Restricted Patient Locator Service owner service-owner · ops operational-owner	unavailable RTO 1h · RPO 15m · MTD 2h	plan CP-RLOC · backup BP-CRIT · obs instrumented · audit AUD-SVC-5
SVC-ASSET asset-management · tier-2 · high	Asset Management Service owner service-owner · ops operational-owner	available RTO 4h · RPO 1h · MTD 8h	plan CP-ASSET · backup BP-HIGH · obs instrumented · audit AUD-SVC-6
SVC-PERF program-performance · tier-2 · medium	Program Performance Service owner service-owner · ops operational-owner	available RTO 12h · RPO 6h · MTD 24h	plan CP-PERF · backup BP-STD · obs instrumented · audit AUD-SVC-7
SVC-AI ai-intelligence · tier-1 · high	AI Intelligence Service owner service-owner · ops operational-owner	unknown RTO 4h · RPO 1h · MTD 8h	plan CP-AI · backup BP-HIGH · obs telemetry-missing · audit AUD-SVC-8
SVC-ROLL country-rollout · tier-3 · medium	Country Rollout Service owner service-owner · ops operational-owner	available RTO 12h · RPO 6h · MTD 24h	plan CP-ROLL · backup BP-STD · obs instrumented · audit AUD-SVC-9
SVC-ROOM authorized-review-room · tier-2 · medium	Authorized Review Room Service owner service-owner · ops operational-owner	available RTO 12h · RPO 6h · MTD 24h	plan CP-ROOM · backup BP-STD · obs instrumented · audit AUD-SVC-10
SVC-PACKET executive-review-packet · tier-3 · medium	Review Packet & Download Center owner service-owner · ops operational-owner	maintenance RTO 12h · RPO 6h · MTD 24h	plan CP-PACKET · backup BP-STD · obs instrumented · audit AUD-SVC-11
SVC-IDENT identity-access-governance · tier-0 · critical	Identity & Access Governance Service owner service-owner · ops operational-owner	available RTO 1h · RPO 15m · MTD 2h	plan CP-IDENT · backup BP-CRIT · obs instrumented · audit AUD-SVC-12
SVC-DQ data-quality-reconciliation · tier-2 · high	Data Quality & Reconciliation Service owner service-owner · ops operational-owner	available RTO 4h · RPO 1h · MTD 8h	plan CP-DQ · backup BP-HIGH · obs instrumented · audit AUD-SVC-13
SVC-RISK risk-incident-case-governance · tier-1 · high	Risk, Incident & Case Governance Service owner service-owner · ops operational-owner	available RTO 4h · RPO 1h · MTD 8h	plan CP-RISK · backup BP-HIGH · obs instrumented · audit AUD-SVC-14
SVC-POLICY policy-compliance-control-governance · tier-1 · high	Policy & Control Governance Service owner service-owner · ops operational-owner	available RTO 4h · RPO 1h · MTD 8h	plan CP-POLICY · backup BP-HIGH · obs instrumented · audit AUD-SVC-15
SVC-PLATFORM policy-compliance-control-governance · tier-0 · critical	Impact Platform Core Service owner service-owner · ops operational-owner	available RTO 1h · RPO 15m · MTD 2h	plan CP-PLATFORM · backup BP-CRIT · obs instrumented · audit AUD-SVC-16

Dependencies (existence ≠ availability; fallback ≠ effectiveness)

Module, infrastructure, network, data, identity, and evidence dependencies. Unknown status remains unknown; single points of failure remain visible; critical dependencies require explicit continuity handling; downstream impact and cross-module dependencies remain traceable.

Dependency	Path / impact	Status	Degraded behavior / audit
DEP-FUND module	SVC-FUND → SVC-IDENT (identity) impact fund approvals blocked	available fallback fallback-available	read-only ledger view · review reviewed · audit AUD-DEP-1
DEP-STOCK data	SVC-STOCK → SVC-DQ (reconciliation) impact stock reconciliation delayed	degraded fallback fallback-degraded	queued reconciliation · review reviewed · audit AUD-DEP-2
DEP-LAB network	SVC-LAB → result routing path impact result routing halted	available fallback fallback-available	local queue then sync · review reviewed · audit AUD-DEP-3
DEP-PCON module	SVC-PCON → SVC-LAB (results) impact follow-up gaps	available fallback fallback-available	manual follow-up list · review reviewed · audit AUD-DEP-4
DEP-RLOC identity	SVC-RLOC → SVC-IDENT (authorization) impact restricted locator disabled (fails safe closed)	unavailable SPOF fallback no-fallback-by-design	access denied by default · review under-review · audit AUD-DEP-5
DEP-ASSET data	SVC-ASSET → custody records store impact custody updates delayed	available fallback fallback-available	offline custody log · review reviewed · audit AUD-DEP-6
DEP-PERF module	SVC-PERF → SVC-DQ (verified data) impact reporting stale	available fallback fallback-available	last-verified snapshot · review reviewed · audit AUD-DEP-7
DEP-AI evidence	SVC-AI → cross-module evidence index impact AI signals unavailable (no autonomous action)	unknown fallback fallback-unknown	signals suppressed pending human review · review under-review · audit AUD-DEP-8
DEP-ROLL network	SVC-ROLL → country connectivity path impact rollout assessment delayed	degraded fallback fallback-degraded	offline assessment capture · review reviewed · audit AUD-DEP-9
DEP-IDENT-PLATFORM identity	SVC-PLATFORM → identity authorization core impact all authorized actions blocked (fails safe)	available SPOF fallback no-fallback-by-design	deny-by-default · review reviewed · audit AUD-DEP-10
DEP-NET-PLATFORM infrastructure	SVC-PLATFORM → synthetic hosting node impact platform unreachable	available fallback fallback-available	offline site operation · review reviewed · audit AUD-DEP-11
DEP-IDENT identity	SVC-IDENT → authorization decision store impact authorization decisions unavailable	available fallback fallback-available	cached deny-by-default · review reviewed · audit AUD-DEP-12
DEP-DQ data	SVC-DQ → source-module records (authoritative) impact reconciliation blocked	available fallback fallback-available	queued reconciliation · review reviewed · audit AUD-DEP-13
DEP-RISK module	SVC-RISK → SVC-POLICY (controls) impact case-control linkage delayed	available fallback fallback-available	manual linkage · review reviewed · audit AUD-DEP-14
DEP-POLICY evidence	SVC-POLICY → control evidence store impact control testing evidence unavailable	available fallback fallback-available	read-only evidence · review reviewed · audit AUD-DEP-15
DEP-ROOM module	SVC-ROOM → SVC-POLICY (evidence) impact review packages stale	available fallback fallback-available	cached package view · review reviewed · audit AUD-DEP-16
DEP-PACKET module	SVC-PACKET → SVC-ROOM (packages) impact download center offline	maintenance fallback fallback-available	catalog-only view · review reviewed · audit AUD-DEP-17

Service-level objectives (governance targets, not contracts)

SLO-1 — availability 99.0%
SVC-FUND · planning target, not a contractual commitment · audit AUD-SLO-1
SLO-2 — latency <800ms p95
SVC-LAB · planning target, not a contractual commitment · audit AUD-SLO-2
SLO-3 — freshness <15m data age
SVC-PCON · planning target, not a contractual commitment · audit AUD-SLO-3
SLO-4 — completeness >=98% records
SVC-RLOC · planning target, not a contractual commitment · audit AUD-SLO-4
SLO-5 — recovery-time-objective 1h
SVC-IDENT · planning target, not a contractual commitment · audit AUD-SLO-5
SLO-6 — recovery-point-objective 15m
SVC-STOCK · planning target, not a contractual commitment · audit AUD-SLO-6
SLO-7 — maximum-tolerable-downtime 2h
SVC-DQ · planning target, not a contractual commitment · audit AUD-SLO-7
SLO-8 — minimum-service-level core-read-and-authorized-write
SVC-PLATFORM · planning target, not a contractual commitment · audit AUD-SLO-8

Service-level indicators (distinct from objectives)

SLI-1 — availability observed 98.6% current at-risk
indicator ≠ objective · basis synthetic sampled demonstration values (not live telemetry) · audit AUD-SLI-1
SLI-2 — latency observed 910ms p95 current breaching
indicator ≠ objective · basis synthetic sampled demonstration values (not live telemetry) · audit AUD-SLI-2
SLI-3 — freshness observed unknown missing unknown
indicator ≠ objective · basis synthetic sampled demonstration values (not live telemetry) · audit AUD-SLI-3
SLI-4 — completeness observed 97.1% stale at-risk
indicator ≠ objective · basis synthetic sampled demonstration values (not live telemetry) · audit AUD-SLI-4
SLI-5 — availability observed 99.4% current meeting
indicator ≠ objective · basis synthetic sampled demonstration values (not live telemetry) · audit AUD-SLI-5
SLI-6 — synchronization-lag observed 42m current breaching
indicator ≠ objective · basis synthetic sampled demonstration values (not live telemetry) · audit AUD-SLI-6

Continuity plans (lifecycle states remain distinct)

Draft, pending-review, approved, active, expired, superseded, blocked, and withdrawn remain distinct. Missing approval blocks active status; expired or superseded plans are never current; plan existence does not prove readiness; activation requires an attributable human decision; conflicting versions remain visible; history is never silently overwritten.

Plan	Status	Approval	Posture / audit
CP-FUND v3.0 SVC-FUND / fund-accountability	active effective 2025-01-15 · expires 2026-01-31	recovery-approver 2nd review	missing approval blocks active · expired/superseded ≠ current · audit AUD-CP-1
CP-LAB v2.1 SVC-LAB / lab-operations	active effective 2025-01-15 · expires 2026-03-31	recovery-approver 2nd review	missing approval blocks active · expired/superseded ≠ current · audit AUD-CP-2
CP-PCON v1.2 SVC-PCON / patient-continuity	approved effective 2025-01-15 · expires 2026-02-28	recovery-approver 2nd review	missing approval blocks active · expired/superseded ≠ current · audit AUD-CP-3
CP-RLOC v0.3 SVC-RLOC / restricted-patient-locator	draft effective — · expires —	no approver 2nd review	missing approval blocks active · expired/superseded ≠ current · audit AUD-CP-4
CP-IDENT v4.0 SVC-IDENT / identity-access-governance	active effective 2025-01-15 · expires 2026-05-31	recovery-approver 2nd review supersedes CP-IDENT-OLD	missing approval blocks active · expired/superseded ≠ current · audit AUD-CP-5
CP-IDENT-OLD v3.0 SVC-IDENT / identity-access-governance	superseded effective 2025-01-15 · expires 2025-05-31	recovery-approver 2nd review superseded by CP-IDENT ·	missing approval blocks active · expired/superseded ≠ current · audit AUD-CP-6
CP-STOCK v1.0 SVC-STOCK / stockpile-logistics	expired effective 2025-01-15 · expires 2025-01-31	recovery-approver	missing approval blocks active · expired/superseded ≠ current · audit AUD-CP-7
CP-AI v0.9 SVC-AI / ai-intelligence	blocked effective — · expires —	no approver 2nd review	missing approval blocks active · expired/superseded ≠ current · audit AUD-CP-8
CP-ROLL v1.0 SVC-ROLL / country-rollout	pending-review effective — · expires 2026-06-30	no approver 2nd review	missing approval blocks active · expired/superseded ≠ current · audit AUD-CP-9
CP-PACKET v0.5 SVC-PACKET / executive-review-packet	withdrawn effective — · expires —	no approver	missing approval blocks active · expired/superseded ≠ current · audit AUD-CP-10
CP-CONFLICT v3.0-alt SVC-FUND / fund-accountability	pending-review conflicting version effective — · expires 2026-01-31	no approver 2nd review	missing approval blocks active · expired/superseded ≠ current · audit AUD-CP-11
CP-PLATFORM v5.0 SVC-PLATFORM / platform-core	active effective 2025-01-15 · expires 2026-04-30	recovery-approver 2nd review	missing approval blocks active · expired/superseded ≠ current · audit AUD-CP-12

Offline operations (controlled mode, not unrestricted access)

OFF-1 — no-connectivity-facility-operation offline pending
SVC-PCON · authorization preserved · audit preserved · later data does not silently overwrite · audit AUD-OFF-1
OFF-2 — intermittent-connectivity-facility-operation intermittent delayed
SVC-LAB · authorization preserved · audit preserved · later data does not silently overwrite · audit AUD-OFF-2
OFF-3 — delayed-synchronization intermittent delayed
SVC-STOCK · authorization preserved · audit preserved · later data does not silently overwrite · audit AUD-OFF-3
OFF-4 — conflicting-offline-updates offline conflict
SVC-DQ · authorization preserved · audit preserved · later data does not silently overwrite · audit AUD-OFF-4
OFF-5 — duplicate-synchronization-candidates intermittent duplicate-candidate
SVC-DQ · authorization preserved · audit preserved · later data does not silently overwrite · audit AUD-OFF-5
OFF-6 — stale-reference-data offline stale
SVC-POLICY · authorization preserved · audit preserved · later data does not silently overwrite · audit AUD-OFF-6
OFF-7 — incomplete-evidence-synchronization offline incomplete
SVC-ROOM · authorization preserved · audit preserved · later data does not silently overwrite · audit AUD-OFF-7
OFF-8 — identity-authorization-expiration-while-offline offline blocked authorization expired — denied
SVC-IDENT · authorization preserved · audit preserved · later data does not silently overwrite · audit AUD-OFF-8
OFF-9 — commodity-movement-pending-synchronization intermittent pending
SVC-STOCK · authorization preserved · audit preserved · later data does not silently overwrite · audit AUD-OFF-9
OFF-10 — laboratory-result-routing-pending-synchronization intermittent pending
SVC-LAB · authorization preserved · audit preserved · later data does not silently overwrite · audit AUD-OFF-10
OFF-11 — patient-continuity-event-pending-synchronization offline pending
SVC-PCON · authorization preserved · audit preserved · later data does not silently overwrite · audit AUD-OFF-11
OFF-12 — asset-custody-update-pending-synchronization intermittent pending
SVC-ASSET · authorization preserved · audit preserved · later data does not silently overwrite · audit AUD-OFF-12
OFF-13 — program-result-pending-synchronization intermittent pending
SVC-PERF · authorization preserved · audit preserved · later data does not silently overwrite · audit AUD-OFF-13
OFF-14 — audit-event-synchronization-backlog offline backlog
SVC-PLATFORM · authorization preserved · audit preserved · later data does not silently overwrite · audit AUD-OFF-14

Synchronization recovery (later data never silently overwrites)

SYNC-1 — offline -> reconciliation queue -> human-reviewed merge conflict-pending-review
later data overwrites: no · duplicates remain candidates: yes · semantic reconciliation proven: no
SYNC-2 — offline -> duplicate-candidate review duplicate-pending-review
later data overwrites: no · duplicates remain candidates: yes · semantic reconciliation proven: no
SYNC-3 — offline -> audit backlog -> blocked reconciliation backlog
later data overwrites: no · duplicates remain candidates: yes · semantic reconciliation proven: no
SYNC-4 — intermittent -> delayed sync -> reconciled delayed
later data overwrites: no · duplicates remain candidates: yes · semantic reconciliation proven: no

Backups (no real backups created; presence ≠ verification)

This task creates no real backups. Backup presence is not verification; completion is not integrity proof; integrity is not restoration proof; an encryption-status label is not cryptographic verification. Failed, partial, unverified, expired, and integrity-concern backups remain visible; expired backups are not current recovery points; missing evidence blocks verified status; records never contain real storage locations, credentials, keys, or production paths.

Backup policies

BP-CRIT — critical services (synthetic) critical
freq every-15-minutes-synthetic · retention 90-days-synthetic · RPO 15m · verification required · audit AUD-BP-1
BP-HIGH — high-criticality services (synthetic) high
freq hourly-synthetic · retention 60-days-synthetic · RPO 1h · verification required · audit AUD-BP-2
BP-STD — standard services (synthetic) standard
freq daily-synthetic · retention 30-days-synthetic · RPO 24h · verification required · audit AUD-BP-3

Backup	Completion / verification	Encryption / retention	Posture / audit
BK-1 SVC-FUND dataset (synthetic)	completed verified integrity intact	encryption-status:labelled-encrypted · retention retained · expires 2025-09-30	presence ≠ verification · completion ≠ integrity · label ≠ crypto proof · audit AUD-BK-1
BK-2 SVC-IDENT dataset (synthetic)	completed verified integrity intact	encryption-status:labelled-encrypted · retention retained · expires 2025-09-30	presence ≠ verification · completion ≠ integrity · label ≠ crypto proof · audit AUD-BK-2
BK-3 SVC-STOCK dataset (synthetic)	partial unverified integrity unknown	encryption-status:labelled-encrypted · retention retained · expires 2025-08-31	presence ≠ verification · completion ≠ integrity · label ≠ crypto proof · audit AUD-BK-3
BK-4 SVC-LAB dataset (synthetic)	failed verification-failed integrity unknown	encryption-status:label-missing · retention retained · expires 2025-08-31	presence ≠ verification · completion ≠ integrity · label ≠ crypto proof · audit AUD-BK-4
BK-5 SVC-PCON dataset (synthetic)	completed unverified integrity unknown	encryption-status:labelled-encrypted · retention retained · expires 2025-09-30	presence ≠ verification · completion ≠ integrity · label ≠ crypto proof · audit AUD-BK-5
BK-6 SVC-PERF dataset (synthetic)	completed verified integrity integrity-concern	encryption-status:labelled-encrypted · retention retained · expires 2025-08-01	presence ≠ verification · completion ≠ integrity · label ≠ crypto proof · audit AUD-BK-6
BK-7 SVC-ROLL dataset (synthetic)	completed verified integrity intact	encryption-status:labelled-encrypted · retention expired · expires 2025-01-10	presence ≠ verification · completion ≠ integrity · label ≠ crypto proof · audit AUD-BK-7
BK-8 SVC-PLATFORM dataset (synthetic)	completed verified integrity intact	encryption-status:labelled-encrypted · retention retained · expires 2025-09-30	presence ≠ verification · completion ≠ integrity · label ≠ crypto proof · audit AUD-BK-8

Recovery exercises & restoration simulations (simulation only)

Results use pass, partial, fail, blocked, not-tested, and not-applicable. A successful exercise does not prove production recoverability; RTO and RPO remain distinct; observed performance remains distinguishable from target; failed and partial exercises remain visible; later success does not erase prior failures; missing evidence blocks a pass; restoration simulation changes no production data; recovery approval does not authorize production restoration; independent review is required for high-criticality services.

Exercise	Result / SoD	Target vs observed	Gaps / audit
EX-1 SVC-FUND · tabletop	pass SoD compliant	RTO 1h / observed 52m RPO 15m / observed 12m	no gaps · simulation only · audit AUD-EX-1
EX-2 SVC-LAB · functional-restore-simulation	partial SoD compliant	RTO 1h / observed 1h48m RPO 1h / observed 1h30m	result-routing revalidation incomplete · simulation only · audit AUD-EX-2
EX-3 SVC-IDENT · failover-simulation	fail SoD blocked	RTO 1h / observed >4h (not met) RPO 15m / observed unknown	authorization cache did not warm; deny-by-default held · simulation only · audit AUD-EX-3
EX-3-R SVC-IDENT · failover-simulation-retest	partial retest of EX-3 SoD compliant	RTO 1h / observed 1h20m RPO 15m / observed 18m	improved but RTO still unmet · simulation only · audit AUD-EX-4
EX-4 SVC-PCON · tabletop	blocked SoD compliant	RTO 1h / observed n/a RPO 15m / observed n/a	missing evidence blocked a pass · simulation only · audit AUD-EX-5
EX-5 SVC-STOCK · tabletop	not-tested SoD compliant	RTO 4h / observed n/a RPO 1h / observed n/a	not exercised this period · simulation only · audit AUD-EX-6
EX-6 SVC-ROLL · tabletop	not-applicable SoD compliant	RTO 12h / observed n/a RPO 6h / observed n/a	no gaps · simulation only · audit AUD-EX-7
EX-7 SVC-PLATFORM · full-restore-simulation	pass SoD compliant	RTO 1h / observed 58m RPO 15m / observed 14m	no gaps · simulation only · audit AUD-EX-8

Outages (declaration & restoration require human decisions)

OUT-1 — SVC-RLOC restored high
continuity activation: yes (recovery-approver) · validation reviewed · restoration ≠ complete until validation reviewed · audit AUD-OUT-1
OUT-2 — SVC-STOCK partially-restored medium
continuity activation: yes (recovery-approver) · validation partial · restoration ≠ complete until validation reviewed · audit AUD-OUT-2
OUT-3 — SVC-AI investigating low
continuity activation: no · validation pending · restoration ≠ complete until validation reviewed · audit AUD-OUT-3

Maintenance windows (maintenance ≠ outage)

MW-1 — SVC-PACKET in-progress maintenance ≠ outage
synthetic catalog refresh · approver operational-owner
MW-2 — SVC-PERF planned maintenance ≠ outage
synthetic index rebuild · approver operational-owner

Observability & alerts (synthetic telemetry, not production)

Synthetic metrics, logs, and traces are not production telemetry. Alert generation is not incident confirmation; an alert is not proof of outage, attack, loss, or failure. Stale alerts, false positives, and unacknowledged alerts remain visible; AI may prioritize alerts but never restarts or fails over services; alert closure requires attributable human review.

Observability signals

availability — SVC-FUND value nominal-synthetic current ok
synthetic telemetry, not production · confidence medium · audit AUD-OBS-1
latency — SVC-LAB value elevated-synthetic current ok
synthetic telemetry, not production · confidence medium · audit AUD-OBS-2
freshness — SVC-PCON value unknown missing unknown
synthetic telemetry, not production · confidence low · audit AUD-OBS-3
completeness — SVC-RLOC value elevated-synthetic current ok
synthetic telemetry, not production · confidence medium · audit AUD-OBS-4
queue-depth — SVC-IDENT value nominal-synthetic current ok
synthetic telemetry, not production · confidence medium · audit AUD-OBS-5
synchronization-lag — SVC-STOCK value elevated-synthetic current breaching
synthetic telemetry, not production · confidence medium · audit AUD-OBS-6
backup-status — SVC-DQ value nominal-synthetic current ok
synthetic telemetry, not production · confidence medium · audit AUD-OBS-7
error-rate — SVC-PLATFORM value elevated-synthetic current breaching
synthetic telemetry, not production · confidence medium · audit AUD-OBS-8
dependency-status — SVC-FUND value nominal-synthetic current ok
synthetic telemetry, not production · confidence medium · audit AUD-OBS-9
capacity — SVC-LAB value elevated-synthetic stale ok
synthetic telemetry, not production · confidence medium · audit AUD-OBS-10
storage — SVC-PCON value nominal-synthetic current ok
synthetic telemetry, not production · confidence medium · audit AUD-OBS-11

Alert	Severity / status	Escalation / incident	Posture / audit
AL-1 SVC-LAB · from OBS-8	high open unacknowledged	escalation escalation-pending · incident —	alert ≠ incident · alert ≠ proof · closure requires human review · audit AUD-AL-1
AL-2 SVC-STOCK · from OBS-6	medium acknowledged acknowledged	escalation not-escalated · incident OUT-2	alert ≠ incident · alert ≠ proof · closure requires human review · audit AUD-AL-2
AL-3 SVC-AI · from OBS-3	low open unacknowledged · stale	escalation not-escalated · incident —	alert ≠ incident · alert ≠ proof · closure requires human review · audit AUD-AL-3
AL-4 SVC-PERF · from OBS-2	low closed acknowledged · false-positive	escalation not-escalated · incident —	alert ≠ incident · alert ≠ proof · closure requires human review · audit AUD-AL-4
AL-5 SVC-RLOC · from OBS-1	critical acknowledged acknowledged	escalation escalated · incident OUT-1	alert ≠ incident · alert ≠ proof · closure requires human review · audit AUD-AL-5

Resilience risks (SPOF, capacity, storage, connectivity, sync)

RR-1 — single-point-of-failure high SPOF
identity authorization is a synthetic single point of failure · status mitigating · audit AUD-RR-1
RR-2 — dependency medium SPOF
restricted locator depends entirely on identity availability (fails safe closed) · status accepted · audit AUD-RR-2
RR-3 — capacity medium
reconciliation queue capacity risk under backlog · status open · audit AUD-RR-3
RR-4 — storage low
synthetic backup storage growth risk · status open · audit AUD-RR-4
RR-5 — connectivity medium
country connectivity variability · status mitigating · audit AUD-RR-5
RR-6 — synchronization medium
synchronization conflict risk during offline operation · status mitigating · audit AUD-RR-6
RR-7 — observability-gap medium
telemetry freshness missing for AI service · status open · audit AUD-RR-7

Post-incident reviews (separate from restoration)

PIR-1 — outage OUT-1 completed
identity dependency was a single point of failure; fail-safe held · separate from restoration · audit AUD-PIR-1
PIR-2 — outage OUT-2 in-progress
reconciliation dependency degraded; partial restoration remains partial · separate from restoration · audit AUD-PIR-2

Corrective actions (completion ≠ effectiveness)

CA-1 — corrective-action completed effective
completion ≠ effectiveness · residual low · linked OUT-1 · audit AUD-CA-CA-1
CA-2 — dependency-reduction in-progress overdue pending
completion ≠ effectiveness · residual high · linked RR-1 · audit AUD-CA-CA-2
CA-3 — resilience-improvement completed ineffective
completion ≠ effectiveness · residual medium · linked OUT-2 · audit AUD-CA-CA-3
CA-4 — recovery-plan-improvement in-progress pending
completion ≠ effectiveness · residual high · linked EX-3 · audit AUD-CA-CA-4
CA-5 — capacity-improvement open pending
completion ≠ effectiveness · residual medium · linked RR-3 · audit AUD-CA-CA-5
CA-6 — monitoring-improvement open pending
completion ≠ effectiveness · residual low · linked OBS-3 · audit AUD-CA-CA-6
CA-7 — backup-improvement in-progress overdue pending
completion ≠ effectiveness · residual medium · linked BK-4 · audit AUD-CA-CA-7
CA-8 — synchronization-control-improvement open pending
completion ≠ effectiveness · residual medium · linked OFF-4 · audit AUD-CA-CA-8
CA-9 — offline-procedure-improvement open pending
completion ≠ effectiveness · residual low · linked CP-STOCK · audit AUD-CA-CA-9
CA-10 — documentation-improvement open pending
completion ≠ effectiveness · residual low · linked PIR-1 · audit AUD-CA-CA-10
CA-11 — training-action open pending
completion ≠ effectiveness · residual low · linked RR-5 · audit AUD-CA-CA-11
CA-12 — preventive-action open pending
completion ≠ effectiveness · residual medium · linked EX-3 · audit AUD-CA-CA-12
CA-13 — independent-review open pending
completion ≠ effectiveness · residual high · linked RR-1 · audit AUD-CA-CA-13

Effectiveness reviews

ER-1 — action CA-1 effective
action verified effective · 2nd review effectiveness-second-reviewer
ER-2 — action CA-3 ineffective
action completed but did not resolve residual risk · 2nd review effectiveness-second-reviewer
ER-3 — action CA-2 pending
awaiting completion and second review · 2nd review effectiveness-second-reviewer

Separation-of-duties rules

Violations remain blocked or pending, identify the violated rule, require reassignment, independent review, or second review, remain auditable, and are never silently overridden.

Rule	Enforcement	Override / audit
service owner cannot independently approve final continuity readiness SOD-1 · service-owner-cannot-approve-continuity-readiness	blocked	never silently overridden auditable · requires reassignment / independent / second review
continuity-plan author cannot independently provide final approval SOD-2 · continuity-author-cannot-final-approve	blocked	never silently overridden auditable · requires reassignment / independent / second review
backup operator cannot independently verify backup integrity SOD-3 · backup-operator-cannot-verify-integrity	blocked	never silently overridden auditable · requires reassignment / independent / second review
backup record creator cannot independently certify restoration readiness SOD-4 · backup-creator-cannot-certify-restoration-readiness	blocked	never silently overridden auditable · requires reassignment / independent / second review
recovery-exercise performer cannot independently provide final exercise approval SOD-5 · exercise-performer-cannot-approve-exercise	blocked	never silently overridden auditable · requires reassignment / independent / second review
restoration operator cannot independently approve final restoration validation SOD-6 · restoration-operator-cannot-approve-validation	blocked	never silently overridden auditable · requires reassignment / independent / second review
outage reporter cannot independently close the outage SOD-7 · outage-reporter-cannot-close-outage	blocked	never silently overridden auditable · requires reassignment / independent / second review
alert creator cannot independently close a high-severity alert SOD-8 · alert-creator-cannot-close-high-severity-alert	blocked	never silently overridden auditable · requires reassignment / independent / second review
dependency owner cannot independently certify fallback effectiveness SOD-9 · dependency-owner-cannot-certify-fallback	blocked	never silently overridden auditable · requires reassignment / independent / second review
synchronization operator cannot independently resolve a high-risk conflict SOD-10 · sync-operator-cannot-resolve-high-risk-conflict	pending	never silently overridden auditable · requires reassignment / independent / second review
offline-site operator cannot independently approve return to normal operation SOD-11 · offline-operator-cannot-approve-return-to-normal	blocked	never silently overridden auditable · requires reassignment / independent / second review
corrective-action owner cannot independently verify high-risk effectiveness SOD-12 · ca-owner-cannot-verify-high-risk-effectiveness	blocked	never silently overridden auditable · requires reassignment / independent / second review
infrastructure assessor cannot independently attest production readiness SOD-13 · infra-assessor-cannot-attest-production-readiness	blocked	never silently overridden auditable · requires reassignment / independent / second review
AI signal generator cannot independently trigger failover, restart, recovery, or closure SOD-14 · ai-generator-cannot-trigger-failover-restart-recovery-closure	blocked	never silently overridden auditable · requires reassignment / independent / second review
fund-accountability owner cannot independently attest continuity of financial controls SOD-15 · fund-owner-cannot-attest-financial-continuity	blocked	never silently overridden auditable · requires reassignment / independent / second review
warehouse operator cannot independently certify continuity of commodity custody SOD-16 · warehouse-operator-cannot-certify-commodity-continuity	blocked	never silently overridden auditable · requires reassignment / independent / second review
laboratory operator cannot independently certify result-routing recovery SOD-17 · lab-operator-cannot-certify-result-routing-recovery	blocked	never silently overridden auditable · requires reassignment / independent / second review
patient-continuity operator cannot independently certify follow-up recovery SOD-18 · pcon-operator-cannot-certify-followup-recovery	blocked	never silently overridden auditable · requires reassignment / independent / second review
restricted-locator operator cannot independently certify privacy-control restoration SOD-19 · rloc-operator-cannot-certify-privacy-restoration	blocked	never silently overridden auditable · requires reassignment / independent / second review
asset custodian cannot independently certify asset-record recovery SOD-20 · asset-custodian-cannot-certify-asset-recovery	blocked	never silently overridden auditable · requires reassignment / independent / second review
program-result submitter cannot independently certify reporting recovery SOD-21 · program-submitter-cannot-certify-reporting-recovery	blocked	never silently overridden auditable · requires reassignment / independent / second review
rollout assessor cannot independently authorize country deployment recovery SOD-22 · rollout-assessor-cannot-authorize-deployment-recovery	blocked	never silently overridden auditable · requires reassignment / independent / second review
review-room author cannot independently certify evidence-package recoverability SOD-23 · room-author-cannot-certify-evidence-recoverability	blocked	never silently overridden auditable · requires reassignment / independent / second review
packet author cannot independently attest download-center continuity SOD-24 · packet-author-cannot-attest-download-continuity	blocked	never silently overridden auditable · requires reassignment / independent / second review
identity approver cannot independently certify access-control recovery SOD-25 · identity-approver-cannot-certify-access-recovery	blocked	never silently overridden auditable · requires reassignment / independent / second review
data-quality correction owner cannot independently certify reconciliation recovery SOD-26 · dq-owner-cannot-certify-reconciliation-recovery	blocked	never silently overridden auditable · requires reassignment / independent / second review
incident investigator cannot independently certify case-system restoration SOD-27 · incident-investigator-cannot-certify-case-restoration	blocked	never silently overridden auditable · requires reassignment / independent / second review
compliance-control owner cannot independently attest control recovery effectiveness SOD-28 · compliance-owner-cannot-attest-control-recovery	blocked	never silently overridden auditable · requires reassignment / independent / second review

Evidence (presence ≠ verification; conflicts remain visible)

EVID-1 — recovery-exercise-report present verified current
policy-compliance-control-governance · EX-1
EVID-2 — backup-verification-record present verified current
policy-compliance-control-governance · BK-1
EVID-3 — backup-verification-record missing missing n/a
policy-compliance-control-governance · BK-4
EVID-4 — continuity-activation-record present verified current
risk-incident-case-governance · OUT-1
EVID-5 — sync-reconciliation-log present conflicting current
data-quality-reconciliation · SYNC-1
EVID-6 — continuity-plan-approval present verified superseded
policy-compliance-control-governance · CP-IDENT-OLD

AI resilience signals (human review required)

stale-continuity-plan — CP-STOCK continuity plan expired and stale confidence medium
human review: yes · autonomous action: no
dependency-concentration — identity authorization concentrated across modules confidence medium
human review: yes · autonomous action: no
single-point-of-failure — restricted locator fully depends on identity availability confidence medium
human review: yes · autonomous action: no
missing-backup-evidence — BK-4 has no verification evidence confidence medium
human review: yes · autonomous action: no
unmet-recovery-objective — EX-3 failover did not meet RTO confidence medium
human review: yes · autonomous action: no
recovery-gap-priority — identity failover gap is high priority confidence medium
human review: yes · autonomous action: no
stale-alert — AL-3 alert is stale confidence medium
human review: yes · autonomous action: no
duplicate-alert-candidate — possible duplicate alert pattern flagged for review confidence medium
human review: yes · autonomous action: no
overdue-resilience-action — CA-2 is overdue confidence medium
human review: yes · autonomous action: no
synchronization-backlog — OFF-14 audit synchronization backlog detected confidence medium
human review: yes · autonomous action: no
recommend-independent-review — EX-3 recommended for independent review confidence medium
human review: yes · autonomous action: no
potentially-ineffective-action — CA-3 completed but potentially ineffective confidence medium
human review: yes · autonomous action: no

Approval chains

AC-1 — continuity-plan CP-FUND
continuity-owner:author(complete) → technical-reviewer:review(complete) → recovery-approver:approve(complete)
AC-2 — recovery-exercise EX-3
recovery-exercise-performer:perform(complete) → independent-reviewer:independent-review(pending) → recovery-exercise-approver:approve(blocked)
AC-3 — outage-restoration OUT-1
restoration-operator:restore(complete) → restoration-validator:validate(complete)

Immutable audit events (append-only)

Continuity-plan versions, activations and deactivations, backup verification decisions, recovery exercises and retests, outage declaration and restoration, alert acknowledgement and closure, and corrective-action effectiveness decisions all require new linked events; deletion is not an allowed governance control; source-module audit records remain authoritative. This is not a production cryptographic audit ledger.

AUD-LINK-CPV-1 — continuity plan version active continuity-plan-version
recovery-approver · policy-compliance-control-governance · 2025-04-20T10:00:00Z · immutable: yes
AUD-LINK-ACT-1 — continuity activation activated continuity-activation
recovery-approver · risk-incident-case-governance · 2025-04-21T10:00:00Z · immutable: yes
AUD-LINK-DEACT-1 — continuity deactivation deactivated continuity-deactivation
recovery-approver · risk-incident-case-governance · 2025-04-22T10:00:00Z · immutable: yes
AUD-LINK-BKV-1 — backup verification verified backup-verification
backup-integrity-reviewer · policy-compliance-control-governance · 2025-04-23T10:00:00Z · immutable: yes
AUD-LINK-EX-1 — recovery exercise fail recovery-exercise
recovery-exercise-performer · policy-compliance-control-governance · 2025-04-24T10:00:00Z · immutable: yes
AUD-LINK-EXR-1 — recovery retest partial recovery-retest
recovery-exercise-performer · policy-compliance-control-governance · 2025-04-25T10:00:00Z · immutable: yes
AUD-LINK-OUTD-1 — outage declaration declared outage-declaration
outage-reporter · risk-incident-case-governance · 2025-04-26T10:00:00Z · immutable: yes
AUD-LINK-OUTR-1 — outage restoration restored outage-restoration
restoration-validator · risk-incident-case-governance · 2025-04-27T10:00:00Z · immutable: yes
AUD-LINK-ALA-1 — alert acknowledgement acknowledged alert-acknowledgement
alert-operator · risk-incident-case-governance · 2025-04-28T10:00:00Z · immutable: yes
AUD-LINK-ALC-1 — alert closure closed alert-closure
alert-approver · program-performance · 2025-04-20T10:00:00Z · immutable: yes
AUD-LINK-ERD-1 — corrective action effectiveness ineffective corrective-action-effectiveness
effectiveness-second-reviewer · policy-compliance-control-governance · 2025-04-21T10:00:00Z · immutable: yes

Services by module

fund-accountability 1
stockpile-logistics 1
lab-operations 1
patient-continuity 1
restricted-patient-locator 1
asset-management 1
program-performance 1
ai-intelligence 1
country-rollout 1
authorized-review-room 1
executive-review-packet 1
identity-access-governance 1
data-quality-reconciliation 1
risk-incident-case-governance 1
policy-compliance-control-governance 2

Services by tier / status

tier-0 5
tier-1 5
tier-2 4
tier-3 2
available 12
degraded 1
unavailable 1
unknown 1
maintenance 1

Continuity by state

active 4
approved 1
draft 1
superseded 1
expired 1
blocked 1
pending-review 2
withdrawn 1

Recovery by result

pass 2
partial 2
fail 1
blocked 1
not-tested 1
not-applicable 1

AI posture — assistive only, non-autonomous

AI assists with

identify stale or missing continuity plans
detect dependency concentration
identify single points of failure
detect missing backup evidence
compare recovery objectives with synthetic exercise results
identify unmet recovery objectives
prioritize recovery gaps
identify stale, duplicate, or conflicting alerts
summarize synthetic outages and recovery chronology
identify overdue resilience actions
detect synchronization backlogs and conflicts
recommend cases for independent or second review
reconcile module, dependency, plan, backup, recovery, and evidence references
suggest resilience improvements
identify potentially ineffective corrective actions

AI must never

restart, stop, reload, fail over, or recover services
create or restore backups
alter production infrastructure
change network, DNS, firewall, certificate, PM2, Apache, systemd, database, or environment configuration
declare or close a production outage
authorize continuity activation
authorize restoration
approve backup integrity
certify recoverability
certify continuity readiness
suppress failed backups, alerts, outages, or recovery gaps
fabricate telemetry or evidence
notify external parties
authorize deployment
bypass human approval, independent review, second review, separation of duties, evidence, expiration, or audit controls

AI is assistive only. It may prioritize and summarize for authorized human reviewers, but never restarts, fails over, recovers, backs up, restores, certifies, or authorizes anything, and never bypasses human approval, independent review, second review, separation of duties, evidence, expiration, or audit controls.

Runtime boundary & module coverage

fund-accountability stockpile-logistics lab-operations patient-continuity restricted-patient-locator asset-management program-performance ai-intelligence country-rollout authorized-review-room executive-review-packet identity-access-governance data-quality-reconciliation risk-incident-case-governance policy-compliance-control-governance

Impact runtime: impact.maxarchealth.com on 127.0.0.1:3201.
Covers reliability, continuity, backup, recovery, observability, and resilience for fund accountability, stockpile & logistics, lab operations, patient continuity, restricted locator, asset management, program performance, AI intelligence, country rollout, the authorized review room, the executive review packet & controlled download center, identity & access governance, data quality & reconciliation, risk, incident & case governance, and policy, compliance & control governance — without coupling to MaxTrax EHR.
No Apache, PM2, systemd, firewall, DNS, TLS, production backup, production log, or production database is read, polled, or modified.
Medical Library boundary remains separate at library.maxarchealth.com (port 3101) and is not used here.
MaxTrax EHR remains separate; this is not a full EHR and implements no live integration or real database mutation.